Communication e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF), the Health and Safety Executive (HSE) and the Care Quality Commission (CQC) recommendations for health and social care providers.
 
Course aims and objectives
To provide the learner with a clear understanding of the legislation regarding basic life support
Provide the learner with a full understanding of the current Resuscitation Council (UK) guidance for adult basic life support
To inform learners about good communication
To help learners understand the risks surrounding poor communication
To provide essential communication training resources in an engaging and meaningful way
 
What is covered in this online course?
Understand the importance of effective communication at work
Understand how to meet the communication and language needs, wishes and preferences of individuals
Understand how to promote effective communication
Understand the principles and practices relating to confidentiality
Use appropriate verbal and non-verbal communication
Support the use of appropriate communication aids/ technologies
 
Certification
A certificate of completion will be issued on completion of this course.
 
Who is this training course for?
Communication eLearning course should be completed by all healthcare and social care staff. This includes unpaid and voluntary staff working in NHS and private hospitals, allied health professionals, agency nurses and healthcare assistants. This online Communication training course is also relevant for health and social care support workers, nursing and residential home staff