Communication e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF), the Health and Safety Executive (HSE) and the Care Quality Commission (CQC) recommendations for health and social care providers.


Course aims and objectives

  • To provide the learner with a clear understanding of the legislation regarding basic life support
  • Provide the learner with a full understanding of the current Resuscitation Council (UK) guidance for adult basic life support
  • To inform learners about good communication
  • To help learners understand the risks surrounding poor communication
  • To provide essential communication training resources in an engaging and meaningful way


What is covered in this online course?

  • Understand the importance of effective communication at work
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
  • Understand how to promote effective communication
  • Understand the principles and practices relating to confidentiality
  • Use appropriate verbal and non-verbal communication
  • Support the use of appropriate communication aids/ technologies



A certificate of completion will be issued on completion of this course.


Who is this training course for?

Communication eLearning course should be completed by all healthcare and social care staff. This includes unpaid and voluntary staff working in NHS and private hospitals, allied health professionals, agency nurses and healthcare assistants. This online Communication training course is also relevant for health and social care support workers, nursing and residential home staff


SKU: 1013